Visit Frequently Asked Questions
Opening and Admissions
To help us maintain an appropriate site capacity you must reserve tickets in advance.
To reserve your visit, select the day you wish to visit. From there, select an entry time. There is no time limit to your visit, however, please arrive within the timeframe on your tickets.
Timed ticketing is in place to ensure a controlled site capacity and is designed for engagement with exhibit elements.
Our admissions staff will welcome you and scan your tickets. You can provide your tickets by presenting them on your phone at check in, or by printing tickets out in advanced.
Outdoor and indoor exhibits and programs are open at BADM, including favorites like Lookout Cove and Faith, along with new art and STEM offerings:
- Find Buddy: Buddy the butterfly is hiding in the museum – follow clues to find him four favorite hiding spots.
- Instrument Walk: Pick up a mallet and see what sounds you can make as you navigate a path of large-scale intruments including drums, xylophones, and more.
- And more!
Face Coverings will be optional outdoors for all visitors. Indoors, all visitors 2 years and older will be required to wear a face covering regardless of vaccination status.
In accordance with state and county health guidelines, all visitors 2 years and older are required to wear a face covering. Face Shields are not an acceptable face covering (for children or adults).
*Visitors will be required to have a face covering with them to experience indoor spaces.
Some images shown throughout our website and marketing materials do not represent current health and safety measures. Visit our What to Expect page to learn more before your visit.
In response to the COVID-19 situation, BADM has increased its already robust cleaning procedures. All spaces will be cleaned and sanitized regularly throughout the day. This may mean that some spaces close periodically for cleaning.
Physical distancing markers are in place to guide you throughout your museum visit.
In addition to overall reduced site capacity, we are also limiting capacity in certain spaces throughout the museum. Please follow the guidance of any signs or floor indicators.
Policies and Procedures
To reschedule or cancel your tickets, please call (415) 339-3936 or email email@example.com. If you are unable to use your tickets, we will issue you a refund.
Yes – the name on the tickets does not need to match the name of the person using them. Due to state regulations, groups larger than 6 are unable to visit the museum at this time.
Please note, if you plan to have a caregiver bring your kids under your membership, the caregiver must be listed on your membership and show a photo ID at check in. Contact firstname.lastname@example.org to update names of those covered under your membership.
Not sure how many people are covered on your membership? Check here.
Our staff is always happy to help, or to answer any additional questions you may have. Please give us a call at (415) 339-3900 or email us at email@example.com.